Customer Portal

Customer Terms & Conditions

Acceptable Use Policy

Security of patient and provider information is of the utmost importance to us. To ensure the safety of stakeholder data, we've outlined security best practices for all users of the House Rx Application.

Standard Terms & Conditions

Additional terms & conditions to help guide a successful working relationship between House Rx and our customers

Technical Requirements and Cooperation

Our roadmap for enabling a seamless technical collaboration between House Rx and your care team

Acceptable Use Policy

Overview House Rx owns and operates the “House Rx Application.” This “Acceptable Use Policy” details the policies that “Authorized Users“ from a “Customer” of House Rx must follow while using the House Rx Application.

General Use Policies i. The user interface, data model and schema, knowledge base and training materials of the House Rx Application (“House Rx Materials”) are confidential. ‍ ii. Authorized Users shall be responsible for:

  1. the security and/or use of his or her login credentials to the House Rx Application (“User ID and Password”).
  2. the security of their screen while using the House Rx Application, such as third party individuals who may be able to view or otherwise record content from Authorized User’s screen.
  3. the security of the physical computer and network through which the Authorized User accesses the House Rx Application.
  4. the security and further distribution of files or data that Authorized User downloads or exports from the House Rx Application.

iii. Authorized Users shall not:

  1. distribute copies or derivatives of the House Rx Application Materials to anyone not in the Customer’s organization.
  2. provide or share their User ID and Password.
  3. allow any unauthorized Third Party to access the House Rx Application at any time without the permission of House Rx.
  4. take screenshots of the user interface, download pages of the user interface to his or her local machine, or seek in any other way to distribute copies of the user interface to anyone outside of the Customer organization without the permission of House Rx.
  5. scrape or crawl the House Rx Application using a Web Robot, Web Crawler, Spider or related technology.
  6. misappropriate any part of the House Rx Application or modify, disassemble, decompile, reverse engineer, copy, reproduce or create derivative works from or in respect of the House Rx Application.
  7. damage or tamper with any part of the House Rx Application.
  8. knowingly breach any House Rx security measure.
  9. access the House Rx Application from a public computer or network.

Standard Terms & Conditions

1. HOUSE RX’s OBLIGATIONS. ‍ 1.1 House Rx Services. Subject to the ultimate supervision of Customer’s physician(s), House Rx will provide the Services described in the Agreement. House Rx may subcontract certain Services to a third party. House Rx has the right and authority to hire, train, supervise and terminate its subcontractors.

1.2 Limitation on Marketing.  House Rx shall not provide any marketing services for Customer, nor promote Customer’s practice nor generate patients. House Rx shall not refer any patient to Customer for any medical services. Customer is under no obligation to write any prescription related to the Services.

2. CUSTOMER’S OBLIGATIONS. 2.1 Provision of Customer Personnel. Customer is responsible for all required personnel for the operation of the MID Location(s) other than those provided by House Rx. ‍ 2.2 EHR Access and Security.  Customer will cooperate and use good faith efforts to ensure House Rx can meet its obligations and perform the Services under this Agreement, including providing access to the Customer’s EHR and secure (including remote) network access to the local network via House Rx systems.

2.3 COMPLIANCE WITH LAWS ‍ 2.3.1. Regulatory Compliance. Customer shall abide by and be solely responsible for its compliance with all applicable federal and state laws, rules, and regulations, including without limitation the Anti-Kickback Statute, the Stark Law, the False Claims Act, HIPAA, payor agreements and any obligations under this Agreement.

2.3.2. Practice of Medicine.  Customer acknowledges and understands that House Rx is not authorized to practice medicine and the Services provided by House Rx do not contain or reflect any medical advice, judgment or opinion about the treatment or diagnosis of any patient or the choice of medications prescribed or recommended by Customer.

3. COMPENSATION. Customer shall pay House Rx the fees set forth in the Agreement (the “Program Fees”). As applicable, in the event the income generated by the Program is less than $1,000 per month, House Rx shall charge Customer a minimum of $1,000 per month (the “Minimum Fee”) per MID Location, which shall be due and payable in accordance with the terms of this Agreement.

4. LICENSE GRANT; OWNERSHIP. Use of House Rx Application(s), Data and Analytics. Customer agrees to the following terms and conditions regarding Customer’s use of House Rx Application, including but not limited to any third party terms.

5. CONFIDENTIALITY. Each Party may have access to information, oral or written, relating to the other Party’s business and operations, including pricing and discount lists, policies, procedures and general know-how...

6. TERMINATION.  Upon written notice by the non-breaching party to the other Party, if the other Party is in any material respect in breach, default or violation of any provision of this Agreement (a “Default”).

7. NOTICES. All notices, demands, requests, and other communications under this Agreement must be delivered by a method providing proof of delivery and will be deemed given on the date of delivery.

8. REPRESENTATIONS AND WARRANTIES; DISCLAIMER 9. INDEMNIFICATION. Each Party will indemnify, defend and hold harmless the other and its and their officers, directors, shareholders, employees, representatives and contractors (collectively, “Indemnitees”) from and against any claim...

10. MISCELLANEOUS. The Parties are independent contractors and neither Party has any right, power or authority to act or create any obligation on behalf of the other Party. This Agreement constitutes the entire agreement and supersedes all prior written or oral agreements and representations with respect to the subject matter hereof.