Patient Stories

Kania Henderson,

House Rx Care Coordinator
June 2024

I secured a grant yesterday for a patient that I could not get out of my head and it was so rewarding calling this patient to let him know about it. This is for a patient that I spoke with last month when scheduling his fill, his copay was $112 and he mentioned that he was struggling with finances and that any help we could get him would mean the world to him, he was worried that his bank would reject the payment when I talked to him originally, this made me really sad and worried for him as he was not thinking about how this medication might help his disease but he was more worried about how much it will cost him !!!

I put him on a wait list and kept checking daily if there was any foundations open for his dx. Yesterday the foundation opened and I jumped on it and secured a grant for him for $3500, which may not seem like a lot but his copay was about ~$112 per month so hopefully this will last him a bit!!! I called him and told him the good news and he said "Please feel free to call me everyday with good news like this he was so thankful that I was actually doing what I told him I would do, which is help him. This made my day.

Tiffany Miller,

Care Coordinator
August 2024

I just had a wonderful call with a patient's daughter. As we were ending the call, she said "Before I hang up, I just want to say something. My parents see several doctors. I want you to know that you guys are head and shoulders above any other we deal with. Your communication, your response times, your empathy....just everything about you guys. This has been the best experience and I wanted you to know that."

Chris Ferraro,

Care Coordinator
July 2024

I just contacted a patient for schedule her prescription for pick up at the clinic. I learned she has been out of medication for 4 weeks due to her mail pharmacy constantly causing delays and dropping the ball. She was so very appreciative that we called her to get her scheduled saying "I really appreciate you looking at me as a person and not just a number." We are expediting her order to get her medication in hand as soon as possible but she was very grateful that we are here and hopefully she never has to go back to the specialty pharmacy because we are doing such a service for her by putting her first!

Amy King,

Care Coordinator
July 2024

I have a gentleman who has had three insurance plan changes over the last six months. His specialty pharmacy has not been able to keep up with his insurance changes. I have personally spent way to much time on the phone with his specialty pharmacy trying to get his medication to him, and they have been routinely late getting him his medication. Last time, his package was left overnight in a FedEx facility. The delay resulted in the medication spoiling by the time it got to him.

When I offered to fill his medication right in his doctor's office, he was THRILLED. He was so excited to ditch his old pharmacy and be able to conveniently and reliably get his medication from us.

Maka'ala Naimi,

Care Coordinator
July 2024

A patient had their Calquence denied, yet we were able to get the denial overturned in 3 business days. With financial assistance we secured, his copay was $43. He was very excited and said he was "acquainted with the provider and personally texted him YAHOO !!!! very appreciative of you and ESPECIALLY you guys, thank you so much for everything you do".

Tiffany Miller,

Care Coordinator
June 2024

I spoke with a patient in May regarding her copay for medication being $1998.50. She is an 82 year old and was so upset because she could not afford the medication. I spoke with her about applying for Medicare's Low Income Subsidy several times. She finally completed the application over the phone and was approved yesterday.

When I ran her claim, her copay is now $4.50 and she broke down and cried. She said I was the first person that hadn't given up on her and she was so thankful. She also wanted me to thank us for being so sweet every time she calls.